At Eshals Coutures, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer an exchange and return policy to ensure your peace of mind. Please read the following terms and conditions carefully:
1. Eligibility
1.1. To be eligible for an exchange or return, the item must be unused, unworn, and in the same condition as received, with all original tags and packaging intact.
1.2. Exchanges and returns are only accepted within [number of days, e.g., 14 days] from the date of delivery.
2. Exchange Policy
2.1. If you wish to exchange an item for a different size, color, or style, please contact our customer service team at [harisfawad8099@gmail.com] to initiate the exchange process.
2.2. Exchanges are subject to product availability. If the desired item is not available, a refund or store credit may be offered instead.
2.3. Customers are responsible for any price difference between the exchanged items, including shipping and handling fees.
3. Return Policy
3.1. If you would like to return an item for a refund, please contact our customer service team to obtain a return authorization.
3.2. Returns must be shipped back to us within the specified return period. The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
3.3. Once we receive the returned item and verify its condition, we will issue a refund to the original payment method, excluding any shipping and handling charges.
4. Non-Returnable Items
4.1. Certain items are not eligible for exchange or return, including:
- Items marked as final sale or clearance.
- Custom-made or personalized items.
- Intimate apparel (e.g., lingerie, swimwear) for hygiene reasons.
5. Damaged or Defective Items
5.1. If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will arrange for a replacement or refund as appropriate.
6. How to Initiate an Exchange or Return
6.1. To initiate an exchange or return, please contact our customer service team at [harisfawad8099@gmail.com]. Provide your order number and details of the item you wish to exchange or return.
7. Contact Us
7.1. If you have any questions or concerns about our exchange and return policy, please don’t hesitate to contact us at [harisfawad8099@gmail.com].
By making a purchase from Eshals Coutures, you agree to abide by the terms and conditions of our exchange and return policy. Thank you for shopping with us!